IT Automation Engineer I

The IT Automation Consultants' primary responsibilities are to deliver one or more of the following services to our customers:

• Incident management – Troubleshoot and resolve incidents received from the customer (in alignment with SLA’s) and/or that were created to address alerts from a monitoring system.

• Change management – Attend weekly customer change review board meetings, write/submit change tickets, and perform changes during customer change windows (typically after-hours).

• Problem management – Analyze the customer’s incident history to determine if any trends/patterns represent an underlying problem, and if so, work with the customer to address the problem.

• Event management – Investigate alerts received from a monitoring system and determine proper actions to address the alerts.

• Request fulfillment – Fulfill IT automation-related service requests received from the customer.

• Environment management – Functions include managing/administering IT automation technologies and components within the development, test, and/or production environments, updating IT automation environment documentation, applying approved patches and/or software updates to IT automation components, assessing the health of and making recommendations to optimize IT automation platforms, and providing IT automation thought leadership.

• Reporting – Develop and deliver ad-hoc and regularly scheduled reports containing metrics and other information per the customer’s requirements.

• Ticket management - Maintain accurate and timely ticketing system data (e.g., detailed ticket notes, accurate ticket status, following up on tickets to avoid excessive ticket aging, etc.).

• Monitoring - Configure and manage the monitoring solution for IT automation and related ancillary technologies, including helping to establish baselines and adjusting threshold values as needed.

• Analysis - Analyze monitoring metrics and alerts to identify patterns/trends, make correlations, and provide actionable information.

• Development – Develop software code/scripts to automate IT processes and/or integrate IT technologies.
   

Knowledge, Skills, and Abilities for the Job:

• Demonstrated ability to learn quickly.

• Excellent problem-solving ability with complex technical challenges

• Act with a positive customer service attitude

• Ability to work effectively in a small- to medium-sized team environment.

• Desire and ability to provide mentoring/coaching to junior teammates.

• Programming knowledge and ability to apply programming concepts in practice.

• Demonstrated technical fluency and/or expertise in a range of technical areas including:

  • Cloud technologies (e.g., AWS, Azure, GCP)

  • Hypervisor technologies (e.g., VMware, Nutanix)

  • Containerization (e.g., Docker, Kubernetes

  • Scripting/Coding (e.g., Python, R, PowerShell, BASH, REST APIs)

  • Service Management (e.g., Jira Service Desk, ServiceNow)

  • _DevOps tools/platforms (e.g., Git, Gitlab, GitHub)

  • IT Automation platforms (e.g., Chef, Ansible, Vagrant, Jenkins)_

  • Machine Learning/Natural Language Processing (e.g., NumPy, pandas, SciKit, PyTorch, NLTK, TensorFlow, spacy)

  • Microsoft directory services (e.g., LDAP, Active Directory, DNS)

  • Server OS (e.g., Windows Server, Linux)

  • Basic Networking concepts (e.g., TCP/IP, Routing, Networking, DHCP)

  • Relational Databases (e.g., MS SQL, Postgres)

  • Agile and DevOps concepts (e.g., Scrum, CI/CD)

• Security+ or equivalent security certification

• Must be able to work at least 40 hours Monday through Friday. Typical working hours would be within your local time zone or customer’s time zone. In addition, you must be flexible to accommodate customer change control windows during off hours, nights, and weekends as needed.

• Ability to travel when required.